02 SemaCall

SemaCall dialler on a phone, beside a headset, a live call queue and an agent performance dashboard

Meet Sema

SemaCall is a cloud contact centre built for Tanzanian customer-facing teams that need call routing, queues, live monitoring, recording, transcription, and operational visibility without traditional phone infrastructure. It helps teams understand every call, not just answer it.

Lets work together

What it can do

Get a contact centre running quickly without long hardware setup
Route inbound and outbound calls into shared queues by team or product
Encrypt, record, and log customer calls for quality and compliance
Transcribe calls in Swahili and English for searchable records
Monitor live conversations and review team performance in one place
Set retention, escalation, and compliance rules for regulated teams
Invoice locally in Tanzanian shillings without overseas markup

Receive

Bring customer calls into one cloud workspace with numbers, queues, routing rules, and agent availability visible to supervisors.

Understand

Record, transcribe, summarize, and analyze conversations so supervisors can review intent, sentiment, quality, and risk patterns.

Improve

Use call records and quality signals to coach teams, reduce missed follow-ups, and keep regulated operations audit-ready.

Example: A customer calls their bank's support line. Sema queues the call, routes it to the right branch, records and transcribes the conversation in Swahili, and logs it for compliance review without the bank needing separate phone infrastructure.

What it can do

Get a contact centre running quickly without long hardware setup

Route inbound and outbound calls into shared queues by team or product

Encrypt, record, and log customer calls for quality and compliance

Transcribe calls in Swahili and English for searchable records

Monitor live conversations and review team performance in one place

Set retention, escalation, and compliance rules for regulated teams

Invoice locally in Tanzanian shillings without overseas markup